COMPLAINTS AND SUGGESTIONS

COMPLAINTS PROCEDURE

The following communication is intended to give indications in the event that any of the shipped packages are damaged due to theft or poor condition of the items at the time of delivery at destination by the carrier.

According to the above, the addressee must receive the package verifying also that it does not present any external condition that may imply that it has been looted and / or damaged. Otherwise, they must proceed with the steps mentioned below or they lose the right to claim the insurance paid to the carrier.
1. The addressee must leave in writing on the delivery guide the observation of how it is being received. Example:
  • Broken box
  • Missing items
    • If you do not place the remark in the guide when you are receiving, you lose the right to compensation since you are receiving in compliance.
    2. Indicate the description of how the box was received with photos.
    3. Inventory of products that were due to arrive and what is declared missing.
    4. It is always important that at the moment of receiving, before signing for conformity, you verify the number of pieces that match the guide and the condition of the box to check as soon as possible.

    The claim will be analyzed and answered within 30 CONTINUOUS DAYS from the placement of the claim.

    During this time, the corresponding investigation and procedures will be carried out with all the parties involved in the process, such as clients, transport partners, and The Courier Expert staff.

    Learn More

    FOR MORE INFORMATION PLEASE DO NOT HESITATE TO CONTACT US:

    Email:
    info@thecourierexpert.com
    Phone:
    +1 (347) 288 08 09
    Customer service hours
    Monday to Friday from 10:00am to 6:00pm and Saturday from 11:00am to 4:00pm.
    We will be contacting you as soon as possible to advise you.

    Thanks in advance for your understanding!

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